KeenoMe Designs

Terms and Conditions of Sale and Use

Minnesota, USA | Effective Date: January 1, 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER OR USING THIS WEBSITE. BY PLACING AN ORDER OR ACCESSING OUR WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS.

1. INTRODUCTION AND AGREEMENT TO TERMS

1.1 These Terms and Conditions (hereinafter “Terms”) govern your access to and use of the KeenoMe Designs website and your purchase of any products offered therein. These Terms constitute a legally binding agreement between you and KeenoMe Designs.

1.2 By visiting our website, submitting an order, or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not place an order or use our website.

1.3 KeenoMe Designs is a small business operating in the State of Minnesota, United States of America, specializing in made-to-order custom apparel.

1.4 These Terms are effective as of June 27, 2026. KeenoMe Designs reserves the right to update, modify, or revise these Terms at any time without prior notice. Changes will be effective upon posting to our website. It is the customer’s responsibility to review these Terms periodically. Continued use of our website or placement of a new order following any update constitutes acceptance of the revised Terms.

2. DEFINITIONS

2.1 “Company,” “We,” “Us,” and “Our” refer to KeenoMe Designs, a Minnesota-based business.

2.2 “Customer,” “You,” and “Your” refer to the individual or entity that accesses our website, submits an inquiry, or places an order with KeenoMe Designs.

2.3 “Products” refers to all made-to-order custom apparel items offered for sale by KeenoMe Designs, including but not limited to garments, accessories, and any other customized merchandise.

2.4 “Order” refers to a customer’s formal request to purchase one or more Products, submitted through our website or other approved channels, accompanied by payment.

2.5 “Proof” or “Digital Mock-Up” refers to a digital preview or sample image of a custom product provided to a customer for review and approval prior to production.

3. CUSTOM ORDER POLICY

3.1 Made-to-Order Nature. All Products sold by KeenoMe Designs are made-to-order and created specifically for each individual customer. Production of your Order begins upon receipt of order confirmation and full payment. Because each item is custom-made, Orders are subject to the limitations described in these Terms.

3.2 Customer Verification Responsibility. Prior to submitting an Order, it is the customer’s sole responsibility to carefully review and verify all customization details, including but not limited to: item size, color selection, spelling and punctuation of any text, design specifications, and any other personalization elements. KeenoMe Designs is not responsible for errors resulting from incorrect information submitted by the customer.

3.3 Cancellations and Modifications. Once production of an Order has commenced, the Order cannot be cancelled, modified, or altered in any way. If you identify an error in your order details, you must contact us immediately after placing the order. We will make reasonable efforts to accommodate changes, but we cannot guarantee that any modification can be made once production has begun. No refunds will be issued for cancellation requests submitted after production has started.

3.5 Turnaround Time. Any production or delivery timelines communicated by KeenoMe Designs, whether on our website, in order confirmations, or via other communications, are estimates only and are not guaranteed. Actual turnaround times may vary due to order volume, material availability, and other factors beyond our reasonable control. KeenoMe Designs shall not be liable for any damages or losses arising from delays in production or delivery.

4. PRICING AND PAYMENT

4.1 Currency. All prices listed on the KeenoMe Designs website are stated in United States Dollars (USD).

4.2 Payment Due at Time of Order. Payment is due in full at the time the Order is placed. KeenoMe Designs will not begin production of any Order until full payment has been received and confirmed. Your Order is not considered confirmed until payment has been successfully processed.

4.3 Pricing Changes. KeenoMe Designs reserves the right to adjust, modify, or change the pricing of any Product at any time and without prior notice. Price changes will not affect Orders that have already been confirmed and paid in full. In the event of a clearly accidental typographical pricing error, KeenoMe Designs reserves the right to cancel the affected Order and issue a full refund, even after an order confirmation has been sent.

4.4 Sales Tax. Applicable sales tax will be collected in accordance with Minnesota state law and the requirements of the Minnesota Department of Revenue. The sales tax rate applied to your Order will be determined based on the applicable laws at the time of your purchase. Customers are responsible for any additional taxes or duties imposed by their local jurisdiction that are not collected by KeenoMe Designs.

4.5 Accepted Payment Methods. KeenoMe Designs accepts payment through the methods listed on our website at the time of checkout. Accepted payment methods are subject to change. All payment transactions are processed through secure third-party payment processors, and KeenoMe Designs does not store your full payment card information.

5. SHIPPING AND DELIVERY

5.1 Shipping Estimates. Any shipping or delivery timelines communicated by KeenoMe Designs are estimates only and are not guaranteed. Shipping times may be affected by carrier capacity, weather, holidays, and other circumstances outside our control.

5.2 Carrier Responsibility. Once your Order has been tendered to the carrier for shipment, KeenoMe Designs is not responsible for any delays, losses, theft, or damage to your package that occur during transit. Any claims for packages lost or damaged in transit must be filed directly with the carrier. KeenoMe Designs will make reasonable efforts to assist you in submitting such a claim, but we cannot guarantee recovery.

5.3 Risk of Loss. Risk of loss and title for all Products pass to the customer upon handoff of the Order to the shipping carrier. Once the carrier has accepted the package, KeenoMe Designs bears no further responsibility for the condition or delivery of the shipment.

5.4 Accurate Shipping Address. The customer is solely responsible for providing a complete and accurate shipping address at the time of Order placement. KeenoMe Designs is not responsible for Orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable due to an address error made by the customer, the customer will be responsible for any re-shipment fees incurred before the Order can be re-sent.

5.5 International Shipping. Domestic shipping only

6. RETURNS, EXCHANGES, AND REFUNDS

6.1 All Sales Are Final. Because all Products sold by KeenoMe Designs are custom-made to each customer’s individual specifications, ALL SALES ARE FINAL. We do not accept returns or exchanges based on a change of mind, personal preference, or any reason other than those expressly stated in Section 6.2 below.

6.2 Eligible Returns and Exchanges. Returns or exchanges will only be accepted under the following circumstances:

(a) Damaged Items: The item arrives to the customer in a damaged condition that was not caused by the shipping carrier or the customer; or

(b) Incorrect Items Due to Company Error: The item received differs materially from the approved Order specifications due to an error made by KeenoMe Designs (e.g., wrong item, wrong size applied as a result of our internal error, significant deviation from an approved proof).

6.3 Reporting Requirements. To be eligible for a return or exchange under Section 6.2, the customer must:

(a) Contact KeenoMe Designs within seven (7) calendar days of the confirmed delivery date of the Order;

(b) Provide a clear written description of the issue; and

Claims submitted after the seven (7) day window will not be accepted. KeenoMe Designs reserves the right to request additional information or evidence before approving any claim.

6.4 Non-Eligible Situations. The following situations are expressly excluded from return or exchange eligibility:

(a) Sizing issues resulting from the customer’s failure to consult or correctly apply our published size guide prior to ordering;

(b) Change of mind or dissatisfaction with a product that matches the approved Order specifications;

(d) Minor variations in printing, embroidery, or finish that are inherent to the custom production process and fall within reasonable industry tolerances.

6.5 Resolution of Approved Claims. If a return or exchange claim is approved by KeenoMe Designs, we will, at our sole discretion, provide one of the following remedies: (a) a replacement product of the same specifications; or (b) store credit in the amount of the original purchase price of the affected item. Cash or credit card refunds will be issued only in exceptional circumstances, at the sole discretion of KeenoMe Designs.

6.6 Refund Processing. Where a refund is approved and issued, please allow up to ten (10) business days for the refund to be processed and reflected in your original payment account, depending on your financial institution’s processing timelines. KeenoMe Designs is not responsible for delays caused by your bank or payment processor.

7. INTELLECTUAL PROPERTY

7.1 Company Ownership. All original designs, artwork, logos, branding elements, photography, graphics, text, and other content created by or for KeenoMe Designs, including all content appearing on our website, are the exclusive intellectual property of KeenoMe Designs and are protected by applicable United States copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any KeenoMe Designs proprietary content is strictly prohibited.

7.5 Marketing and Portfolio Use. KeenoMe Designs reserves the right to photograph completed Products and use such images for marketing, promotional, and portfolio purposes, including on our website and social media platforms. No personally identifiable information of the customer will be disclosed in connection with such use. If you wish to opt out of this use, please contact us in writing at the time of your Order. We will make reasonable efforts to honor opt-out requests, but cannot guarantee exclusion in all cases.

7.6 Prohibition on Copying Proprietary Designs. No customer or third party may copy, reproduce, distribute, publicly display, create derivative works of, or otherwise exploit any proprietary KeenoMe Designs original design or branding element without the prior express written consent of KeenoMe Designs.

8. CUSTOMER RESPONSIBILITIES

8.1 Accurate Information. The customer is responsible for providing accurate, complete, and current information in connection with their Order and account, including contact details, shipping address, and all customization specifications. KeenoMe Designs shall not be liable for any Order errors or delivery failures resulting from inaccurate information provided by the customer.

8.2 Legal Compliance. The customer agrees to comply with all applicable local, state, federal, and international laws and regulations in connection with their use of our website, their Order, and their use of the Products. The customer may not use our Products or services for any unlawful purpose.

8.3 Prohibited Content. Customers are strictly prohibited from submitting, requesting, or facilitating the production of any content that is:

(a) Hateful, threatening, harassing, or discriminatory based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic;

(b) Defamatory, obscene, or pornographic;

(d) Infringing upon the intellectual property, privacy, or publicity rights of any third party.

8.4 Account Security. If KeenoMe Designs offers customer accounts, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify KeenoMe Designs immediately upon becoming aware of any unauthorized access to or use of your account. KeenoMe Designs is not liable for any loss or damage arising from your failure to safeguard your account information.

9. LIMITATION OF LIABILITY

9.1 Maximum Liability. To the fullest extent permitted by applicable law, the total cumulative liability of KeenoMe Designs to the customer for any and all claims arising out of or related to an Order, these Terms, or the Products shall not exceed the total purchase price actually paid by the customer for the specific Order giving rise to the claim.

9.2 Exclusion of Consequential Damages. TO THE FULLEST EXTENT PERMITTED BY LAW, KEENOME DESIGNS SHALL NOT BE LIABLE TO ANY CUSTOMER OR THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE PRODUCTS, EVEN IF KEENOME DESIGNS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Force Majeure. KeenoMe Designs shall not be liable for any delay, failure to perform, or non-performance of any obligation under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, pandemic, epidemic, governmental restrictions or orders, civil unrest, labor disputes, supply chain disruptions, material shortages, or failures of third-party service providers or carriers. In the event of a force majeure event, KeenoMe Designs will make reasonable efforts to notify affected customers and resume performance as soon as practicable.

9.4 Disclaimer of Warranties. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, ALL PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. KEENOME DESIGNS DOES NOT WARRANT THAT PRODUCTS WILL MEET EVERY EXPECTATION OF THE CUSTOMER BEYOND THE SPECIFICATIONS CONFIRMED IN THE ORDER.

10. DISCLAIMERS

10.1 Color Variation. Colors as displayed on digital devices, screens, and monitors may differ from the actual colors of the finished product due to variations in screen calibration, display settings, and printing or embroidery processes. KeenoMe Designs does not guarantee an exact color match between digital representations and physical products. Such color variations are not considered defects and are not grounds for return, exchange, or refund.

10.2 Production Variation. Minor variations in the placement, alignment, size, or appearance of custom printing, embroidery, heat transfer, or other applied decorations are inherent characteristics of the custom production process and fall within accepted industry tolerances. These variations are not considered manufacturing defects and do not qualify for return or exchange under Section 6.

10.3 Typographical Errors. In the event that a price, description, or other detail on our website contains a clearly accidental typographical or clerical error, KeenoMe Designs reserves the right to correct the error and, if necessary, cancel any Order placed based on the incorrect information, issuing a full refund to the affected customer. We are not obligated to fulfill any Order at an erroneously stated price.

11. PRIVACY

11.1 Data Collection and Use. KeenoMe Designs collects personal information from customers — including name, contact information, shipping address, and payment details — solely for the purpose of processing and fulfilling Orders, providing customer service, and improving our products and services. We handle your personal information with care and in accordance with applicable privacy laws.

11.2 No Sale of Personal Information. KeenoMe Designs does not sell, rent, trade, or otherwise transfer your personal information to unaffiliated third parties for their own marketing or commercial purposes.

11.3 Privacy Policy. For complete information regarding how KeenoMe Designs collects, uses, stores, and protects your personal information, please refer to our separate Privacy Policy, which is incorporated herein by reference and available on our website. By placing an Order, you acknowledge and agree to the practices described in our Privacy Policy.

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1 Governing Law. These Terms, and any dispute arising out of or related to these Terms or your use of our website or Products, shall be governed by and construed in accordance with the laws of the State of Minnesota, United States of America, without regard to its conflict of law principles.

12.2 Jurisdiction. The customer agrees that any legal action or proceeding arising out of or related to these Terms or any Order shall be brought exclusively in the appropriate state or federal courts located within the State of Minnesota, and the customer hereby consents to the personal jurisdiction of such courts.

12.3 Informal Resolution. Before initiating any formal legal proceedings, both parties agree to attempt in good faith to resolve any dispute informally. The customer agrees to contact KeenoMe Designs directly with a written description of the dispute and the resolution sought. KeenoMe Designs will respond within a reasonable time. If the dispute cannot be resolved informally within thirty (30) days of written notice, either party may pursue formal remedies.

12.4 Binding Arbitration. KeenoMe Designs reserves the right to require that any dispute, claim, or controversy arising from or relating to these Terms or the Products be resolved through binding arbitration in accordance with the rules of a recognized arbitration body, rather than in court. Any such requirement will be communicated in a revised version of these Terms, which will be effective upon posting. If arbitration is required, the arbitration shall take place in Minnesota, and the decision of the arbitrator shall be final and binding on both parties.

13. SEVERABILITY

13.1 If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any one provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

13.2 These Terms constitute the entire agreement between the customer and KeenoMe Designs with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings of any kind relating to the same subject matter.

14. CONTACT INFORMATION

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, your Order, or any other matter, please contact KeenoMe Designs using the information below. We are committed to responding to all inquiries in a timely manner.

KeenoMe Designs

Minnesota, USA

Email: cs@keenomedeigns.com

Website: www.keenomedesigns.com

By placing an Order with KeenoMe Designs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

KeenoMe Designs • Minnesota, USA • Last Updated: January 1, 2026

These Terms and Conditions are subject to change. Please review them prior to each purchase.